Privacy policy

Our contact details

Name: 10 Windsor Walk CIC

Address: 10 Windsor Walk, London SE5 8BB


The purpose of this policy is to inform users of our Site of the following:

    • The personal data we collect

    • Use of collected data

    • Who has access to the data collected

    • The rights of Site users

    • The Site’s cookie policy

This Privacy Policy applies in addition to the terms and conditions of our Site.


For users in the European Union, we adhere to the Regulation (EU) 2016/678 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation(the GDPR). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018.


By using our Site users agree that they consent to

    • The conditions set out in this Privacy Policy.

When the legal basis for us processing your personal data is that you have provided your consent to that processing, you may withdraw your consent at any time. If you withdraw your consent, it will not make processing which we have completed before you withdraw your consent unlawful.

You can withdrawing your consent by contacting

Legal Basis for Processing

We collect and process personal data about users in the EU and UK only when we have a legal basis for doing so under Article 6 of GDPR.

We rely on the following legal basis to collect and process the personal data of users:

    • Users have provided their consent to the processing of their data for one or more specific purposes.

Personal Data We Collect

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

Data Collected

We may collect the following data when you perform certain functions on our Site:

    • Name

    • Age

    • Date of birth

    • Sex/gender

    • Email address

    • Phone number

    • Reason for making an enquiry

This data may be collected using the following methods:

    • Via a contact or sign up form

Contact forms

When you complete a contact form on our site, we are sent an email with all of the content. This remains in our inbox unless you request for it to be deleted.

How We Use Personal Data

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

The data we collect when the user performs certain functions may be used for the following purposes:

    • Communication

Who We Share Personal Data With

Employees and Partners

We may disclose user data to any member of our organisation who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

Other Disclosures

We will not sell or share your data with other third parties, except in the following cases:

    • If the law requires it

    • If it is required for any legal proceeding

    • To prove or protect our legal rights

    • To buyers or potential buyers of this company in the event that we seek to sell the company

If you follow the hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.

How Long We Store Personal Data

User data will be stored until the purpose the data was collected for has been achieved.

How We Protect Your Personal Data

In order to protect your security, we use the strongest available browser encryption and store all of our data on servers in secure facilities. All data is only accessible to our employees. Employees are bound by strict confidentiality agreements.

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains a risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of  user data beyond what is reasonably practical.

Your Rights as a User

Under the GDPR, you have the following rights:

    • Right to be informed

    • Right of access

    • Right of rectification

    • Right to erasure

    • Right to restrict processing

    • Right to data portability

    • Right to object


We collect the personal data of children under 18 years of age via contact forms on our Child and Adolescent Therapy page. We only collect the personal data of children with the express consent of their parents or guardians. This consent is collected as follows:

    • Filling out a contact form on the child’s behalf.

How to Access, Modify, Delete or Challenge the Data Collected

If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, if you would like your data to be deleted or modified in any way, or if you would like to exercise ay of your other rights under the GDPR, please contact us via

How to Opt-Out of Data Collection, Use or Disclosure

In addition, to the method(s) described in the How to Access, Modify, Delete or Challenge the Data Collected section, we provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data specific below:

    • You can opt-out of the use of your personal data for marketing emails. You can opt-out by clicking ‘unsubscribe’ on the bottom of any marketing email or by emailing

Cookie Policy

A cookie is a small file, stored on a user’s hard drive by a website. Its purpose is to collect data relating to the user’s browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.

We use the following types of cookies on our Site:

    • Functional cookies – these are used to remember the selections you make on our Site so that your selections are saved for your next visits

    • Analytical cookies – these allow us to improve the design and functionality of our Site by collecting data on how you access our Site, for example data on the content you access, how long you stay on our Site, etc

    • Targeting cookies – these collect data on how you use the Site and your preferences. This allows us to personalise the information you see on our Site for you.


This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the Effective Date at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates.


If you have any complaints about how we process your personal data, please contact us through the methods listed in the Contact Information section so that we can, where possible, resolve the issue. If you feel we have not addressed your concern in a satisfactory manner you may contact a supervisor authority. You also have the right to directly make a complaint to a supervisory authority. You can lodge a complaint with a supervisory authority by contacting the Information Commissioner’s Office in the UK.

Contact Information

If you have any questions, concerns or complaints, you can contact us on